Return, Refund and Cancellation Policy

After placing the order customer can cancel the order within 1 hour if he/she wish to and the Refund would be made within 10 working days. Our account department would get in touch with you this for. To cancel the order, kindly email us the reason along with your order no in below format.

Subject line: IAIR | Cancel Order (Enter order ID)

The format for the Email should be:

Order No:
Email Address:
Phone number:
Reason:

Please Note: All returned products must have

  • Their original packaging
  • Price Tags
  • Original Invoice

We do not entertain return in any circumstances. 


You can exchange the products on receiving the wrong/faulty product. The request has to be placed within 5 days of receipt of your shipment.

The exchange criteria apply for the below conditions:
- The product must be in original condition
- In the original packaging
- Original shipping charges are non-refundable
- Original Invoice


Once your product is received and inspected, we will send you an email to notify you that we have received your item.

To exchange the products, kindly email us the reason along with your order no. and phone no. with the subject line:

Subject line: IAIR | Exchange request of products

The format for the Email should be:

Order No:
Email Address:
Phone number:
Reason:


Please send the above requests on our Email ID: support@iair.in

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