Confirm the order:
Our purchase process starts with a customer identifying the range of products from the wide list of items available on the website. After identification of the products, a customer selects the item they would wish to purchase. This is the routine procedure followed by most.
In the event that the selected product is not available, the system automatically notifies the customer. If there is a similar product to the one out of stock available, the customer is also notified. But we strive our best to get the product quick in stock and make it available to the customer. Also, make them aware of the same.
The system gives the customer all the payment options available, and after adding all the required items to the cart, the system automatically captures the details and generates the sales invoice.
There is a list to show the payment options that are available to a customer which may include but not limited to the following:
- Credit Cards
- Debit Cards
- National Electronic Funds Transfer (NEFT)
- Real-Time Gross Settlement (RTGS)
- Payment Wallets
Credit cards and debit cards are fast and efficient since the customer just keys in the card number and the system will automatically process the payment.
When using National Electronic Funds Transfer (NEFT) and Real-Time Gross Settlement (RTGS) which are ideal for payments in relation to large amounts, the process may be a bit slow since the payments have to be physically confirmed from the bank and thereafter approved in the system for the transaction to continue. This may take more than one day for the bank confirmation to be made.
Check the payment status:
For payments using the BANK TRANSFER option, the customer`s order will be processed on the realization of payment and will automatically prompt the warehouse team to ship the package.
Using the client`s details previously provided under account creation, the delivery team will be in a position to efficiently dispatch the order to the selected courier service provider for delivery to the customer`s billing address.
Create the bill
A GST bill is created with customer billing and shipping address. All the products with their cost and total will be listed.
Packing and dispatch
According to the bill created our dispatch department will pack the product and dispatch with the logistic service provider as per the customer address
After the dispatch, our sales team will track the status of the package and will follow up the customer whether they are happy with our product and service
After Sales Support:
For after-sales issues, we have a PAN India dedicated team who will assist you on-site and get it resolved.